The Bicycle Times Subscription Department has heard it all before, and we're here to share the knowledge. Below are some of our favorite questions -- and our amazing answers. OK, smarty, you got one we haven't heard? Then email Justin@bicycletimesmag.com (24 hours a day) or call 800.762.7617 or 412.767.9910 from 9-5 east coast time on weekdays (hey, we all need time to ride).
Q: How often is Bicycle Times Issued?
Bicycle Times will be produced 4 times per year.
Q: When do the issues come out?
The issues are scheduled to mail on the following dates (actual mailing dates may vary by a few days):
Feb. 15th
May 15th
Aug. 15th
Oct. 27th
Q: How long does it take to get my issue through the mail?
Welcome to the big postal crap shoot. Your guess is as good as mine. Actually, my guess is probably better, so here goes:
Q: Why does it take so long for delivery?
Magazines travel by "Periodical Class" mail, not First Class. The USPS is allowed to slack on Periodical Class delivery. You're darn right it sucks -- contact the USPS and complain, please. (Sorry overseas folks, boats are sloooow.)
Q: How do I know if my subscription is still active?
Grab your latest issue and look at the mailing label. You'll notice a number directly above your name, that’s your Matchkey, or Subscriber number. The next number to the right of your subscriber copy is the last issue on your subscription. First one or two digits are the year, last two digits are the issue. For example, 906 is the 6th issue of 2009, 1005 would be the 5th issue of 2010. Alternatively, you can log in here by entering your subscriber number and currently listed zip code. Once logged into subscriber services, you can see how many issues remain on your subscription, renew, or change your address.
Note: if you asked to be billed, but have not yet paid, the number will match your first issue number.
Q: I moved and gave the Post Office my forwarding address, but I haven't been getting my Bicycle Times.
Duh! Don't rely on the same folks that take 3 weeks to deliver a magazine, for crying out loud. Please, please, please, please, please contact Bicycle Times with your new address as soon as you move. OK? To update your mailing address, you can log in here by entering your subscriber number and currently listed zip code. Once logged into subscriber services, you can see how many issues remain on your subscription, renew, or change your address.
Q: How do I know when it's time to renew my subscription?
Don't worry, we'll mail you a renewal notice before your subscription expires. If you prefer to worry, check your mailing label and you'll see that your last issue number is printed directly above your name.
Q: I've got a weird problem with my subscription that's not covered by this 411 page. What should I do?
No sweat. Give us a call or an email. The Subscription Guy is here to serve you (if he hasn't sneaked out on his bike). Bicycle Times guarantees your satisfaction, really!
